Ameyo Helps Cegura Technologies Expand Its Customer Reach by Powering the BPO's Contact Center
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GURGAON, India -
Contact center technology and services leader, Ameyo (http://www.ameyo.com)Â is pleased to announce that Cegura Technologies, an emerging BPO service provider with presence in India, Philippines, and UK, headquartered in Kolkata, India that offers lead generation, appointment setting, customer service, and back office support has deployed Ameyo platform to gain a tactical advantage over its competition.
On the back of the achieved success and with the tight working partnership between the two companies for the past three years, and since Ameyo proved to be an impeccable technology that had superior advancements in predictive dialer, executives undoubtedly opted Ameyo for Cegura's new call center setup owing to it's operational benefits, productive conversations, quality control measures, etc. Lead generation, order management, appointment management, consumer survey, etc., are a few processes powered by
Ameyo solution at Cegura.
   Ameyo Predictive Dialer has delivered:
   - Complete automation of outbound dialing operations
   - Improved agent productivity by over 300%
   - Intelligent management of leads and campaigns
   - Configurable dialing algorithm for intelligent prospect outreach
"Being an emerging Business Process Outsourcing (BPO) Service provider with focus on enhancing customer experience, we required a solution that understands the role of a customer in our industry. We chose Ameyo because of its user friendly interface and its superiority in business process automation. Within a few months of deployment, Ameyo was able to improve our operational efficiency by over 80%. I would personally vouch for Ameyo as the best customer interaction management solution," says Mr. Aroj Ali, System Administrator, Cegura Technology Solutions Pvt. Ltd.
Click here
[http://offers.ameyo.com/campaigns/ameyo-contact-center-software?utm_source=PR&utm_medium=PR&utm_campaign=PRNW-release
to see what Ameyo can do for your business.
About Ameyo:
Ameyo contact center software is a one-stop solution for Customer Interaction Management (CIM). It has been designed to add value to businesses and pave way for structured growth. Ameyo customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI. With presence in over 40 countries and spanning multiple verticals, Ameyo has been recognised and nominated for the best contact center technology by numerous enterprises and grandees of the industry. Ameyo's customers are benefited with dedicated 24/7 support and award winning product suites based on innovative methodologies. Ameyo is the flagship product of Drishti-Soft Solutions, leaders of customer interaction management technology.
Media Contact:
Kartik Kakar,
pr@ameyo.com,
+91(0)-124-4771000,
Ameyo
