Voice4net Solutions Now Rated "Avaya Compliant"
1826 Lakeway Drive
Lewisville, TX, 75057
Press release date: May 9, 2012
o Voice4net's ePBX/EBS and SPPS call center enhancement modules are compatible with key Avaya contact center solutions
Helps businesses boost the productivity of their contact center systems
DALLAS, TX - Voice4net, a leading provider of customer interaction and voice communications solutions for businesses, today announced that its EBS and SPPS contact center ePBX products, including the Voice4net SFDC CTI Endpoint Connector 2.0, SPPS Client 6.1, and SPPS Server 6.0, are compliant with key contact center solutions from Avaya, a global provider of business collaboration systems, software and services.
The Voice4net EBS (Event Broadcast System) and SPPS (Screen Pop Pro Server) telephony solutions help businesses enhance the functionality of their telephony and call center systems through advanced desktop communications features, including multi-dialing and auto-dialing capabilities; flexible configuration; robust PBX and carrier integration; and media broadcast options. The applications are now compliance-tested by Avaya for compatibility with: Avaya IP Office 500 V2 8.0.
"We're very excited to have our solutions Avaya-certified and to be welcomed into the Avaya DevConnect program," said Rick McFarland, chief executive officer of Voice4net. "A great benefit of Avaya compliance is that it will not only allow our customers to take advantage of Avaya's flexible and innovative, open-standard platforms, but it also provides those already using Avaya to expand the scope and efficiency of contact center operation through the certified integration of Voice4net's versatile solutions. We look forward to delivering these competitive advantages to both new and existing customers, offering more cost-effective and productive ways for them to leverage their contact center to deliver highly-effective business services through a trusted industry partner like Avaya."
Voice4net's recent innovations in contact center solutions have garnered proponents in the media and among prominent telecom industry analysts.
"Voice4net's latest call center solutions represent a new dimension for businesses that are looking to better manage and improve relationships with their customers," said Blair Pleasant, president of COMMfusion LLC, a market research firm headquartered in Northern California. "The ability to integrate new touch points, such as social media and mobility features, demonstrates Voice4net's understanding of where consumer propensities are heading in terms of communication. Their latest product's feature set, combined with its flexibility and intuitive user interface, should be well positioned to satisfy business needs today and in the future."
Voice4net is a Technology Partner in the Avaya DevConnect program-an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network. As a Technology Partner, Voice4net is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure-speeding deployment of new applications and reducing both network complexity and implementation costs.
"At Avaya, we're growing an ongoing base of Technology Partners who can contribute unique benefits to the telecommunciations environments of their business clientele. Voice4net clearly qualifies as an inventive and resourceful provider of solutions that can elevate the efficiency of the call center and satisfy the needs of business customers. We're happy to have Voice4net's products join the fold of certified solutions that can integrate more seamlessly with the Avaya IP Office technologies."
About Avaya Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About Voice4net Based in Dallas, Texas, Voice4net generates new and useful tools that integrate telephony and database systems. Voice4net clients enjoy one hundred percent seamless integration between customers, employees and their business. By combining the traditional technology of telephones and its cutting-edge proprietary software, Voice4net ensures unrivaled flexibility in the crucial area of business communications. For more information, http://www.voice4net.com