VoIP Managed Service from Bell Provides Advanced Toolkits, 24/7 Expertise |
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Bell Canada
100 University Avenue, 9th Floor
Toronto, Ontario, M5J 2Y1
Canada
Press release date: November 17, 2008
Cisco and Nortel-based customers to unlock full benefits of IP
MONTREAL, Quebec, Nov. 17 /-- Bell, the Canadian leader in information and communication technology strategies for large organizations, today introduced VoIP Managed Services, a combination of advanced toolsets, resources and processes designed to improve the overall efficiency and performance of larger companies that use Cisco or Nortel IP systems.
The suite of services includes VoIP device surveillance, sophisticated incident diagnosis and problem solving, as well as access to the specialized bilingual expertise of Bell IP technical support staff around the clock.
"With the largest installed base of VoIP-enabled PBXs in Canada, we knew that our customers were looking for more help in getting the most out of their IP technology," said Stephane Boisvert, President, Bell Enterprise Group. "VoIP Managed Service meets that need, helping them be more productive by leveraging Bell's unmatched expertise."
"We ensure that customers' systems are performing at their peak with maximum uptime, and at a cost that is both predictable and, with no need to build their own support staff, less than if they manage it themselves. With access to Bell's industry-leading toolsets and experts, our customers can free up their time to be more responsive to their business and their customers."
VoIP Managed Service includes:
- Advanced surveillance - proactively detects and prioritizes incidents
- Incident management - detects and restores VoIP devices
- Problem management - a more technically advanced investigation of recurring incidents
- Change management - automatically submits all changes to the Service Desk
- Release management - includes patch management deficiency analysis, implementation and monthly summary reporting
- Configuration management - periodically verifies and backs up information about managed devices and application configurations
- Reporting - electronically distributes an extensive array of management reports
- 24/7 bilingual service desk - provides single point of contact and accountability to improve the customer experience.
Nortel is very excited to be working with Bell Canada on the launch of Bell's new VoIP Managed Service. Given the size and breadth of Bell Canada's Nortel base, we believe they are uniquely positioned to deliver these services to their Nortel customer base," said Ron McDougall, Vice-President, Sales, Nortel. "Customers are looking for ways to maximize the return on their capital investments while gaining the immediate benefits of new technologies, such as Unified Communications, for a competitive edge. Bell's new VMS services will provide customers with both, while lowering their overall total cost of ownership. Nortel is pleased to join forces with Bell Canada in taking this offer to market."
"As a leader in IP voice and Unified Communications in Canada and around the world, Cisco is pleased to collaborate with Bell as they launch this important managed service to their Cisco customers," said Olaf Krahmer, Vice-President, Service Provider, Cisco. "Bell has consistently demonstrated its commitment to delivering leading-edge managed services through the expansion of its national MPLS core network and its achievement of Cisco Master Unified Communications and Security Certifications. We are pleased to work with Bell to bring new and innovative solutions and services to our mutual customers looking to streamline IT while implementing advanced technologies to transform their business."
VoIP Managed Service is available to customers with Cisco or Nortel-enabled VoIP systems.
About Bell
Bell is Canada's largest communications company, providing consumers with solutions to all their communications needs, including telephone services, wireless communications, high-speed Internet, digital television and voice over IP. Bell also offers integrated information and communications technology (ICT) services to businesses and governments, and is the Virtual Chief Information Officer (VCIO) to small and medium businesses (SMBs). Bell is proud to be a Premier National Partner and the exclusive Telecommunications Partner to the Vancouver 2010 Olympic and Paralympic Winter Games. Bell is wholly owned by BCE Inc. For information on Bell's products and services, please visit www.bell.ca. For corporate information on BCE, please visit www.bce.ca.
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