Verizon Business Unveils New Enhanced Customer Center Portal
Businesses Around the Globe Able to Access and Manage Their Telecommunications Services With a Personalized, Integrated View
BASKING RIDGE, New Jersey, and READING, England, November 15 -- Verizon Business today unveiled a new integrated customer center portal, offering businesses state-of-the-art tools to provision, manage and create reports for their communications services in a secure online environment. The new look and feel for the Verizon Business Customer Center will provide an integrated view of a wide range of services, which customers can personalize, enabling them to better manage their networks and associated applications worldwide.
The new Verizon Business Customer Center is available in eight languages: Chinese (Cantonese) Dutch, English, French, German, Japanese, Portuguese and Spanish. Customers can choose their language preference when they log on to the portal.
Customers in Europe can use the portal to more efficiently check voice invoices, open trouble tickets, analyze calling and data traffic patterns, manage their data, voice and IP networking requirements, and access helpful reference materials. In addition, a new network Dashboard gives customers a near real-time view of all their global fault, alarm and network performance and inventory information on an easy-to-read topology map.
"We've taken our customer's counsel and redesigned our portal with an enhanced suite of online service tools that they can use to their maximum benefit, providing businesses with even more command and control over their communications services," said Tom Vitale, vice president of customer enablement for Verizon Business. "The ability for customers to gain a real-time view of their service infrastructure, in their own language and tailored to their own business needs, is key to enabling them to manage their business effectively. The Verizon Business Customer Center, coupled with our comprehensive customer service strategies, gives them an additional means to do just that."
Using the Verizon Business Customer Center, companies can now conduct a wide range of business processes including:
o Flexible self-management of a wide range of Verizon Business products and services.
o Seamless and secure access to critical data and tools to manage that data.
o Easy to use applications and tools to help improve productivity and efficiency.
o Quickly determining and allocating resources where they are needed most to help control costs.
o A near real-time view of their network via the Dashboard that gives global topology, rolling 30-day network availability and trouble- ticket reporting.
"Companies that can provide customer portals that focus on self service, application development and integration will be well received in the marketplace," said Brian Washburn, principal analyst, Business Network Services with Current Analysis. "What customers want is to make their businesses run smoother through one portal that offers one solution and is accessible around the globe, integrating the functionality they need."
Verizon Business will continue to make additional enhancements to the Customer Center in response to feedback and customer usability studies to further its strategy to make it easy to do business with Verizon Business.
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a leading provider of advanced communications and information technology (IT) solutions to large business and government customers worldwide. Combining unsurpassed global network reach with advanced technology and professional service capabilities, Verizon Business delivers innovative and seamless business solutions to customers around the world. For more information, visit www.verizonbusiness.com.
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Web site: www.verizon.com
Source: Verizon Business
Carolyn Tyler
+1-303-390-6593
carolyn.tyler@verizon.com
Jo Perrin
+44-770-252-5868
jo.perrin@verizonbusiness.com
