Two AEC Members recognized for customer satisfaction.
Press Release Summary:
Pennex Aluminum Company of Wellsville, PA and Alexandria Extrusion Company of Alexandria, MN were among companies recognized by InfoQuest North America for high customer satisfaction and loyalty ratings. Recognition stems from collection, processing, and analysis of customer satisfaction survey responses collected over 2 year period from over 1,000 customers served by 25 AEC member manufacturing locations.
Original Press Release:
InfoQuest Recognizes 'World Class' Achievement for Both Total Satisfaction and Customer Loyalty for two AEC Member Companies
Baltimore, MD - Two Aluminum Extruders Council (AEC) member companies have been recognized for outstanding achievements in customer satisfaction and loyalty. The announcement was made today by AEC President Rand Baldwin and by Morris Binder, president of InfoQuest North America, the company that conducted the survey. Pennex Aluminum Company of Wellsville, Pennsylvania and Alexandria Extrusion Company of Alexandria, Minnesota were among the companies recognized with high customer satisfaction ratings. The recognition stems from the collection, processing and analysis of customer satisfaction survey responses collected over a two year period from over 1,000 customers served by 25 AEC member manufacturing locations.
According to Binder, "The InfoQuest process measures the percentage of a company's customers who are "Totally Satisfied". That standard has been proven to be the most critical measurement of customer satisfaction, loyalty and revenue behavior. It's a tough standard, and one that only the best can meet head on."
Rand Baldwin, President of the Aluminum Extruders Council, observed, "We tip our hats to both Pennex Aluminum and Alexandria Extrusion for their outstanding achievement in providing for the needs of their customers. However, of additional importance to the AEC is the fact that the two companies have also contributed to the improvement of customer satisfaction and loyalty in our entire industry."
