TIM Brasil Deploys Amdocs Unified Communications to Power "blah"
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Press release date: May 15, 2014
Innovative blah service merges subscribers' contacts into unified address book to enable TIM-branded rich messaging, Voice-over-IP (VoIP) and video chats
ST. LOUIS - Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that TIM Brasil, a leading Brazilian service provider, has deployed Amdocs Unified Communications to power its new "blah" service. blah provides an unmatched user experience across all the subscriber's devices centered on a unified address book, merging device and social network contacts. The app saves money for the subscriber and keeps them inside the TIM Brasil brand while they use messaging and communication services such as VoIP, video chats and rich instant messaging.
The blah app is available to any mobile subscriber, not just TIM Brasil customers, on Android and iOS, and acts as the launch pad for all the subscriber's communication needs. On opening blah, the subscriber sees their combined contacts from all devices and Facebook, and communicates with these contacts straight from the app. By highlighting contacts that are fellow subscribers, or intelligently reformatting dialed numbers to use a discount long distance provider where available, TIM Brasil subscribers can save call costs.
"With the launch of blah, we are the first Brazilian operator to enable mobile subscribers to enjoy state of the art, over-the-top type experiences with an intelligent address book, keeping the interface with customers and facilitating all communication," said Roger Sole, chief marketing officer at TIM Brasil.
"Service providers are facing increasing competition for voice and messaging revenue from over-the-top players and one way to combat this is to leverage their relationship to offer enhanced communication services to subscribers," said Rebecca Prudhomme, vice president of product and solutions marketing at Amdocs. "Providing such services improves customer loyalty, enables service providers to regain control of their subscribers' communication needs and, through their social nature, these services help operators reach new subscribers."
Today's announcement strengthens the strategic partnership between TIM Brasil and Amdocs. In March 2011 Amdocs announced that TIM Brasil had selected Amdocs for its BSS/OSS transformation project, and the companies expanded their relationship in 2012 when TIM Brasil selected Amdocs CES solutions and services to support its new fiber optic broadband service. In August 2012 Amdocs announced that it had signed a five-year managed services agreement with the service provider.
For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control and optimization product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its more than 22,000 employees serve customers in over 80 countries.
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For more information, visit Amdocs at www.amdocs.com
Web Site: http://www.amdocs.com