ThomasNet News Logo
Sign Up | Log In | ThomasNet Home | Promote Your Business

Sangoma Boards Deliver Competitive Edge, Efficiency for Brazilian Debt Collection Call Centers

Print | 
Email |  Comment   Share  

(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)

Sangoma Technologies Corp.
100 Renfrew Drive, Suite 100
Markham, ON, L3R 9R6

Press release date: March 12, 2013

16-Span Boards Provide the Highest-Density PSTN Connections Per Server Expansion Slot

Toronto, Canada – Call center operators vying to capture market share in Brazil's highly-competitive debt collection services industry are constantly challenged to find and deliver more efficient solutions that keep agents on the phone with customers who produce revenue, and not with answering machines or network intercept announcements such as "disconnected number" or "all circuits busy". In addition, call centers are seeking efficient solutions that support thousands of simultaneous outbound calls, along with efficiency in power utilization, performance, and price.

Sao Paulo-based CallFlex, a leading provider of telecommunications solutions, call center systems, and hosted services, has delivered a highly-effective platform that is uniquely tailored to the needs of the Brazilian call center market by addressing the critical business needs of many of the top debt collections service providers in the region. Fueled by the power and flexibility of Asterisk, its CallFlex Manager, a highly efficient server-based solution with the capacity to manage thousands of simultaneous calls in a single server, and the CallFlex AdaptMax dialer solution for call centers, together deliver the technological advantages sought by many of the market's top call center operators. The CallFlex Manager is built on the foundation of Sangoma's A116 Digital Telephony Board, which provides network connectivity for sixteen E1 spans – supporting 480 simultaneous calls – in a single expansion-slot in the server.

"The call centers demand an extraordinary level of agent occupancy, and we found that the operation of the Sangoma A116 board is the best solution in the marketplace to meet these needs," said Alexandre Azzoni chief commercial officer of CallFlex. "Sangoma has developed some key call management features that have a significant impact on the efficiency of the overall platform. The quality and reliability of the Sangoma boards is an important part of the success of these projects – and the lifetime warranty on the boards is a testament to Sangoma's commitment to its customers."

A recent case study, "High Density Asterisk-based Outbound Call Center Gives CallFlex a Competitive Edge," provides a detailed analysis of this implementation, and is available for download from Sangoma.

"We are experiencing a sharp increase in demand for much greater span-density in digital telephony boards from solution providers around the world," said Simon Horton, director of product management for Sangoma. "Our company's commitment to provide boards that directly address this growing need enables solution providers like CallFlex to continue to compete at the leading edge of their markets."

Sangoma's industry-leading solution portfolio enables the interworking of a wide variety of disparate TDM and IP networks, clouds, protocols, services, devices, and applications. Its portfolio includes award-winning voice and data boards, transcoding and gateway software, standalone gateway appliances for SS7 and TDM-to-SIP, wireless boards, multiplexers, Microsoft Lync gateways, and session border controllers. These products are designed for simple integration with open source and closed source IP PBX applications, contact centers, unified communications systems and service provider networks. For more information about the Sangoma portfolio of IP telephony and network integration solutions, or to locate an authorized reseller, visit

About Sangoma Technologies Corporation
Sangoma is a leading provider of hardware and software components that enable or enhance IP Communications Systems for both telecom and datacom applications. Enterprises, SMBs and Carriers in over 150 countries rely on Sangoma's technology as part of their mission critical infrastructures. Through its worldwide network of Distribution Partners, Sangoma delivers the industry's best engineered, highest quality products, some of which carry the industry's first lifetime warranty. The product line includes data and telecom boards for media and signal processing, as well as gateway appliances and software.

Founded in 1984, Sangoma Technologies Corporation is publicly traded on the TSX Venture Exchange (TSX VENTURE: STC). Additional information on Sangoma can be found at
The TSX Venture Exchange does not accept responsibility for the adequacy or accuracy of this release.

Contact Information:

Sangoma Technologies Corporation
Jeffrey Dworkin
Director of Marketing
905.474.1990 x109

Print | 
Email |  Comment   Share  
Contacts: View detailed contact information.


Post a comment about this story

(your e-mail address will not be posted)
Comment title:
To submit comment, enter the security code shown below and press 'Post Comment'.

 See related product stories
More .....
 See more product news in:
Communication Systems and Equipment
 More New Product News from this company:
Standalone Appliance helps SMBs integrate video conferencing.
All-in-One Lync Appliance provides core deployment capabilities.
VoIP Gateway provides PSTN and SIP network integration.
Telephony Board supports digital span monitoring.
Web-Based Software provisions VoIP gateways.
More ....
| Featured Manufacturing Jobs
 Other News from this company:
Microsoft Gold Partner Advanticom Selected as Sangoma Master Reseller
Sangoma to Showcase New Solutions at AstriCon 2013 and ElastixWorld 2013
Sangoma to Showcase New Innovations and Ideas at ITEXPO
Sangoma Names Comlink Networks as Master Reseller for Lync Express Solutions
Sangoma's Lync Express Awarded 2013 TMC Labs Innovation Award by INTERNET TELEPHONY Magazine
More ....
 Tools for you
Watch Company 
View Company Profile
Company web site
More news from this company
E-mail this story to a friend
Save Story
Search for suppliers of
Telephone Equipment & Accessories
Call Center Systems
Telecommunications Services
Telecommunications Equipment
Join the forum discussion at:
The Factory Floor

Home  |  My ThomasNet News®  |  Industry Market Trends®  |  Submit Release  |  Advertise  |  Contact News  |  About Us
Brought to you by        Browse ThomasNet Directory

Copyright © 2014 Thomas Publishing Company. All Rights Reserved.
Terms of Use - Privacy Policy

Error close

Please enter a valid email address