Rostrvm Partners Open Wave for Forecasting and Scheduling |
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Rostrvm Solutions
Dukes Court, Duke Street
Surrey, GU21 5RT
United Kingdom
Press release date: September 20, 2010
Call centre managers are finding that they can reduce operating costs, maximise resources and improve customer service levels by using automated forecasting and scheduling software.
A new partnership has made forecasting and scheduling software even more valuable. Rostrvm Solutions, which designs, develops and supports software applications for the call centre and back office process management and reporting, has teamed up with Open Wave, a leading provider of workforce management solutions, specialising in forecasting and staff scheduling. Information will be passed between the two systems to support better staff planning in inbound, outbound and blended call centres.
The partnership between Rostrvm and Open Wave will link Rostrvm's ACD platform with Open Wave's workforce management solution ShiftTrack, providing a seamless process for scheduling staff and creating forecasts using the historical data provided by the Rostrvm interface.
Grant Custance, Managing Director at Open Wave, said, "The partnership will allow ShiftTrack to seamlessly integrate with Rostrvm's ACD platform to receive historical and real-time data, to accurately forecast then optimise the contact centre staff's schedules to meet demand, as well as track performance in real-time. In addition, the Shift Track solution has a staff self-service module allowing agents to perform shift swaps, submit leave requests and preferred working times, ensuring an end-to-end resource management process."
In this post-recession environment, forecasting and scheduling has never been so critical to ensure companies are efficient.
About Open Wave open-wave.com
Open Wave's software solutions are used globally by major organisations including Vodafone, Unisys, World Vision, BSkyB, VW, Telekom Malaysia, TD Waterhouse, Woolworths and National Express.
The benefits to the organisation of Open Wave Workforce Management Solution include:
o Improved customer service levels by precisely matching staff numbers with demand.
o Reduced operating costs by automating business process.
o Higher utilisation of resources.
o Skills-based scheduling - ensures agents with the right type of skills are available at the right time, to suit customer requirements.
o Staff self service module for leave and day off requests.
o Enhanced contact centre performance.
About Rostrvm Solutions www.rostrvm.com
Rostrvm Solutions is a leading provider of contact centre software applications that make call centres and contact centres work efficiently and effectively.
Based in Woking, Surrey it was established in 1986, and was previously a division of royalblue, the financial trading applications company. Rostrvm Solutions is now privately owned.
The company has built a solid reputation as a leading software developer of a suite of applications that help organisations to achieve and exceed business objectives whilst delivering personalised customer service.
The rostrvm call centre application is established across a broad spectrum of industry sectors with customers including Aviva, Brookson, EDF Energy, London Borough of Wandsworth, Nottinghamshire County Council, Insurance Dialogue Limited, Asia Risk Technologies and Telefocus.
Contact: Ken Reid, Rostrvm Solutions, +44 (0)800 6122 192, ken.reid@rostrvm.com
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