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Quiet, Efficient Scanners Help Employees Accelerate Face-to-Face Business Transactions to Provide a Better Customer Experience

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Eastman Kodak Co., Global Manufacturing Services

200 Ridge Rd. W., Rochester, NY, 14652, USA

Original Press Release

Quiet, Efficient Scanners Help Employees Accelerate Face-to-Face Business Transactions to Provide a Better Customer Experience

Press release date: June 4, 2014

ROCHESTER, N.Y. — To address complex document capture and management needs in a transaction-based business environment, two new scanners are joining the successful KODAK SCANMATE family—the KODAK SCANMATE i1150 and KODAK SCANMATE i1180 Scanners. These introductions follow careful observation and understanding of customer needs, reflecting the commitment Kodak Alaris has to developing targeted solutions for specific business applications. 

The KODAK SCANMATE i1150 Scanner is designed for use in customer-facing business transactions, where an employee needs to scan documents as part of a business process. Employees using these solutions are typically interacting with customers and need to keep the transaction moving to reduce wait times and increase customer satisfaction. At the same time, businesses want to increase the number of transactions they complete each day.

"Business managers have enough to worry about today, from delivering prompt customer service to streamlining transactions, so tools that can speed and simplify the information capture process are extremely valuable in maintaining customer satisfaction," noted Tony Barbeau, General Manager, Document Imaging, Kodak Alaris. "Scanning and managing documents can be a potential bottleneck in the office, but our two new scanners are making it easier than ever to focus on serving customers."

For example, a business might accept applications from customers at a service window or agent's desk. The complete application may consist of a small amount of paperwork and an identification (ID) or other account card. In this case, an employee needs to quickly scan the documents and cards without slowing down their interaction with the customer or slowing down the transaction itself. Recognizing that a majority of transactions involve 10 or fewer documents to be scanned, the KODAK SCANMATE i1150 Scanner (www.kodakalaris.com/go/scanmatei1150News) features a special Transaction Mode, enabling 60 percent faster capture speed for the first 10 pages.

The KODAK SCANMATE i1180 Scanner (www.kodakalaris.com/go/scanmatei1180News) extends the concept of an intelligent device by embedding Perfect Page image enhancement technology into the device to reduce processing demands on the user's PC, making the i1180 a PC-friendly offering for today's evolving business environments. Plus, the SCANMATE i1180 Scanner is a fully licensed device for the EMC® CAPTIVA® Cloud Toolkit, making it easy and cost effective for customers or developers using this software development kit (SDK) to write and enable browser-based capture applications.

"Frequently, organizations are turning to web-based architectures to speed the adoption of new business applications and minimize support costs," said Roger Markham, Product Manager, Document Imaging, Kodak Alaris. "The SCANMATE i1180 Scanner is designed to keep up with these changing technology environments. Image processing is done in the scanner, minimizing the need to purchase and support high-end PCs. And because Kodak Alaris includes the EMC CAPTIVA Cloud Toolkit with the scanner, users can write their own customized web capture application."

The new SCANMATE models (http://youtu.be/1a_4yTa20sI) share many unique features such as a simple icon-based color interface that helps quickly identify where to send captured images. The built-in card ledge on the front of the scanners helps keep track of cards and associated loose materials so nothing gets lost during processing. And the small footprint and extremely quiet operation mean users don't have to interrupt customer conversations while scanning.

Both SCANMATE Scanners are supported by a wide range of Kodak Alaris software, including one-button Smart Touch functionality and KODAK Capture Pro Software Limited Edition, which are included for quick and easy capture. Users can upgrade to the full version of KODAK Capture Pro Software.

For remote monitoring and maintenance, the KODAK SCANMATE Series Scanners work seamlessly with optional KODAK Asset Management Software. The dashboard makes monitoring the scanners' status and performance simple. The SCANMATE Scanners also support additional accessories for greater versatility and ease of use, including the KODAK Legal Size Flatbed Accessory and the KODAK A3 Size Flatbed Accessory.

Kodak Alaris offers a portfolio of protection plans that help maintain the performance of scanners for business transaction environments and other critical workflows. Kodak Alaris helps businesses protect their investment and generate added value from enhancements in operational efficiencies.

About Kodak Alaris' Document Imaging Division
Kodak Alaris' Document Imaging solutions enable customers to capture and consolidate data from digital and paper sources, understand and extract valuable insight from the contents, and deliver the right information to the right people at the right time. Our offerings include award-winning scanners, capture and information management software, an expanding range of professional services and industry-leading service and support. With customers ranging from small offices to global operations, Kodak Alaris delivers superior systems and solutions to automate business processes, enhance customer interactions and enable better business decisions.

For more information, please visit kodakalaris.com/go/dinews. Follow us on Twitter at twitter.com/kodakdi and visit our blog at infooverdrive.com/

The Kodak trademark and trade dress are used under license from Eastman Kodak Company. EMC and Captiva are registered trademarks or trademarks of EMC Corporation.

Media Contacts:
Jonathan Ghent, Kodak Alaris, +1 585-722-4671, Jonathan.Ghent@kodakalaris.com
Keith Hevenor, Eric Mower + Associates, +1 315-413-4225, KodakAlaris@mower.com

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