QCSS, Inc.is Recognized by a Fortune 500 Company |
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QCSS (Quality Customer Service & Sales)
275 West Dundee
Buffalo Grove, IL, 60089
USA
Press release date: January 18, 2010
Jan. 18th, 2009- Buffalo Grove, Illinois- QCSS, inc. is recognized by a Fortune 500 Company as they celebrate their 19th year in business.
As the 2010 calendar year begins, QCSS, inc. is celebrating the beginning of their 19th year in business. Since their opening in 1991, they have made many remarkable accomplishments including being named Call Center of the Year by Call Center Magazine. In addition, they have built their business from 5 employees to over 65 now housed in their Buffalo Grove office.
As a boutique call center, the main focus of QCSS is to help clients increase their revenue by setting quality appointments and providing superior lead generation services. From cold-calling to follow-up calls and data collection, QCSS employees take pride in treating every customer interaction as a new sales opportunity. Each agent is trained in specific, strategic tele-sales techniques adjusted uniquely for each campaign. All campaigns are managed and executed in house; QCSS does not perform any sales efforts through the use of outsourcing.
Adrian Fernandez, VP of Marketing at Videojet Technologies Inc, praises QCSS saying, "QCSS has played a key role as the preferred provider in telemarketing services supporting our lead generation campaigns for our national sales team for the past 2 years. We worked closely together in defining a standard process to design and deploy effective telemarketing campaigns, including critical elements such as scorecards, scripts, list structure, output templates, e-mail responses, reports, and overall workflow. This process allows us to input a list of names from a target audience and obtain a prospect database with contact data of key decision makers, current situation, future needs and competitor information. From reporting to analytics, we have worked together as partners to continually improve with every campaign. I would recommend the QCSS team to any sales organization that wants to have quality telemarketing as part of their lead generation initiative and realize a good return on investment".
About QCSS:
QCSS, Quality Customer Service and Sales, generates revenue opportunities for companies who want to increase the efficiency and effectiveness of their sales and marketing efforts whether inbound customer service, answering services, or outbound lead generation and appointment setting. As a leader and innovator in the sales and marketing industry for over 19 years, QCSS provides clients with a dedicated team of telephone sales representatives, a quality assurance staff, and the best inbound/outbound calling technology on the market.
For more information, please visit www.qcssinc.com
QCSS, Inc.
275 W. Dundee Rd.
Buffalo Grove, IL 60089
Toll Free: 847-229-7046 Local: 847-229-7046
www.qcssinc.com
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