PTDA to sponsor customer service webinar.
Press Release Summary:
On Dec 2, 2008, PTDA will sponsor webinar titled "Getting the Right Attitude - 7 Keys to Customer Service Culture." Nancy Friedman, founder and president of Telephone Doctor, a St. Louis-based international customer service and communication skills training company, will teach participants how to proactively foster positive mental attitude, a critical component of customer service culture.
Original Press Release:
Create a Customer Service Environment with the Right Attitude
Chicago, Ill. - Sept. 16, 2008 - Customer service is the best way to differentiate your company in today's competitive price environment, but only a few organizations get it right. On Dec. 2, 2008, you can learn the secret to developing a customer service culture in a Power Transmission Distributors Association (PTDA) sponsored webinar, "Getting the Right Attitude - 7 Keys to a Customer Service Culture."
Nancy Friedman, founder and president of Telephone Doctor, a St. Louis-based international customer service and communication skills training company, will teach you how to proactively foster a positive mental attitude, a critical component of a customer service culture.
As a founding member of the Association Education Alliance (AEA), a consortium of over 43 distributor associations, PTDA offers members affordable, educational seminars and webinars on a variety of topics. For just $149, your entire customer service team can participate in this webinar. Audio recordings and transcripts of the webinar are also available if attendance is not possible. For more information or to register, visit www.ptda.org/7Keys and select PTDA as your association affiliation.
Founded in 1960, the Power Transmission Distributors Association (PTDA) is the leading association for the industrial power transmission/motion control (PT/MC) distribution channel. A U.S.-based trade association, PTDA represents 205 power transmission/motion control distributor firms with over 3,500 locations throughout North America and 12 other countries as well as 194 manufacturers that supply the PT/MC industry.
PTDA is dedicated to providing exceptional networking, targeted education, relevant information and leading-edge business tools to help distributors and manufacturers meet marketplace demands competitively and profitably. For more information, visit www.ptda.org.
