ThomasNet News Logo
Sign Up | Log In | ThomasNet Home | Promote Your Business

New Henkel Sales Structure Enhances Customer Experience

Print | 
Email |  Comment   Share  

(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)

Henkel Corporation
One Henkel Way
Rocky Hill, CT, 06067

Press release date: January 27, 2006

Inside Technical Sales Team Delivers Unmatched Customer Support

Henkel has announced the formation of a new customer support mechanism designed to deliver unprecedented levels of service and materials expertise for its customers in the Americas. The company has put in place an Inside Technical Sales team to support its vast representative and distributor network, while also delivering direct access for customers in the Americas region.

To expand its regional sales and customer service infrastructure and deliver personalized local support, Henkel recently enhanced its direct sales force by hiring leading industry representatives. The addition of an Inside Technical Sales team adds another dimension to this sales network, by providing quick and reliable technical assistance for inquiries regarding Henkel's advanced electronics materials products.

"Our Inside Technical Sales team has the training and expertise to provide Henkel customers and sales staff with answers to their most challenging materials questions," says Dave Edwards, Inside Technical Sales Supervisor for the electronics group of Henkel. "With dedicated regional support personnel equipped with local language capabilities and in-depth technical training, the Inside Technical sales team is poised to deliver Henkel's reps, distributors and customers with the finest technical support available for today's advanced electronics specialists."

Among other benefits, the Inside Technical Sales team provides Henkel customers with incredibly fast response times, delivers pricing quotes within minutes and enables simplified fulfillment of sample requests. "In today's climate of increasing time-to-market pressures and manufacturing challenges such as the lead-free transition, customers need quick and reliable product information from their suppliers," comments Edwards. "Henkel has always provided this to our customers and the new Inside Technical Sales team further enhances this experience."

Henkel's Americas Inside Technical Sales team is located in the company's Irivne, California-based technical center and can be reached via phone at 1-888-9-Henkel or via e-mail at

About the electronics group of Henkel

Henkel is one of the world's leading and most progressive providers of qualified, compatible material sets for semiconductor packaging, board level assembly and advanced soldering solutions. Through its Hysol, Loctite and Multicore brands, and its global customer support infrastructure, the electronics group of Henkel delivers world-class materials products, process expertise and total solutions across the board to enable tomorrow's electronic industry.

The Henkel Group, a Fortune Global 500 company, operates in three strategic business areas: Home Care; Personal care; and Adhesives, Sealants and Surface Treatments, which serves the transportation, electronics, aerospace, metal, durable goods, consumer goods, maintenance and repair and packaging industries, and offers a broad range of products for the craftsman and consumer. With brands and technologies, Henkel makes people's lives easier, better, and more beautiful. 50,000 employees work for the Henkel Group worldwide. People in 125 countries around the world trust in brands and technologies from Henkel - "A Brand like a Friend".


Henkel Corporation Doug Dixon Phone: 949-789-2500 Fax: 949-785-2595

Print | 
Email |  Comment   Share  
Contacts: View detailed contact information.


Post a comment about this story

(your e-mail address will not be posted)
Comment title:
To submit comment, enter the security code shown below and press 'Post Comment'.

 More New Product News from this company:
Structural Acrylic Adhesives can replace welds and rivets.
Anaerobic Threadlocker cures through contaminants.
Two-Component, Instant Adhesive fills gaps up to 5 mm wide.
UV Cure System suits benchtop production.
Semisolid Pipe Sealant Stick does not spill or leak.
More ....
| Featured Manufacturing Jobs
 Other News from this company:
Henkel-Sponsored Athlete Prevails to Win 5th X Games Gold
Golden Boys: Henkel Athletes Win Big at X Games Aspen 2013
Henkel Announces Results of 2011 Bonneville Land Speed Racing
Henkel Updates LoctiteŽ Structural Adhesive Selector Guide
Henkel Keeps Fans Connected as World's Fastest Vehicles Race to Break Land Speed Records
More ....
 Tools for you
Watch Company 
View Company Profile
Company web site
More news from this company
E-mail this story to a friend
Save Story

Home  |  My ThomasNet News®  |  Industry Market Trends®  |  Submit Release  |  Advertise  |  Contact News  |  About Us
Brought to you by        Browse ThomasNet Directory

Copyright © 2014 Thomas Publishing Company. All Rights Reserved.
Terms of Use - Privacy Policy

Error close

Please enter a valid email address