NetSupport Debuts NetSupport 24-7, A Web-Based Live Chat and Remote PC Support Tool for the Help Desk |
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NetSupport, Inc.
6815 Shiloh Road East
Alpharetta, GA, 30005
USA
Press release date: November 9, 2005
ALPHARETTA, Ga., Nov. 9 -- NetSupport, Inc. announces NetSupport 24-7, a web-based live chat and remote PC support tool. NetSupport 24-7 is designed to help education IT professionals easily resolve remote support issues over the web. With NetSupport 24-7, help desk professionals can offer live assistance on demand anywhere in the world with no software pre-installation or complicated upfront licensing plans. Help desk support staff can handle more incidents more quickly -- reducing phone-assisted or on-site support costs while ensuring high service levels.
NetSupport 24-7 provides a secure on-demand solution combining high-speed PC remote control with real time hardware and software inventory, file transfer, screen annotation, full text and audio chat/messaging facilities, chat history, and the ability to push Web pages and remotely launch applications.
"Since 1989, NetSupport has provided the market leading PC remote control application, NetSupport Manager. As NetSupport 24-7 utilizes this proven technology, users can expect the same level of security, intuitive features and ease of use," says Marcus Kingsley, Group Marketing Manager. "NetSupport 24-7 is different in that it is truly on-demand, not just in name or description, but more importantly in functionality. On-demand support needs to be instant -- with no reliance on phone calls or complicated pre- installations. Computer systems need to be accessed immediately and with the minimum of effort."
NetSupport 24-7 initially offers support to Win 95, 98, ME, NT4, 2000, 2003, and XP, utilizing http communications to allow secure connections between the operator and end user, even if both are resident behind a firewall. All communication is encrypted, ranging from 56bit DES to 256bit AES levels. As an Internet-based solution, any connection from a 128k ISDN, ADSL, DSL, or cable through to a LAN connection can be utilized. NetSupport 24-7 currently supports 29 languages.
About NetSupport NetSupport, Inc. is a member of the NetSupport Group of Companies, headquartered in The UK. Its flagship products are NetSupport Manager PC remote control and desktop management, NetSupport DNA enterprise IT asset management and NetSupport School computer lab instruction and monitoring software. NetSupport and its derivatives are sold worldwide and enjoy market- leading status in many countries. For more product information, call 1-888-665-0808 or visit http://netsupport247.com
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