McAfee, Inc. Global Support Lab Provides Customers and Partners On Demand Access to Products |
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McAfee, Inc.
3965 Freedom Circle
Santa Clara, CA, 95054
USA
Press release date: June 12, 2006
Lab Delivers Safe Environment for Customized Product Demonstrations
SANTA CLARA, Calif., June 12 - McAfee, Inc. (NYSE:MFE), the global leader in Intrusion Prevention and Security Risk Management, today announced enhancements to its Global Support Lab, an innovative resource designed to provide McAfee® SecurityAlliance(TM) partners and their customers with instant online access to McAfee products within a safe environment. The lab allows for convenient testing, evaluation and training of McAfee hardware and software solutions from anywhere in the world, without having to purchase or deploy a product.
"The McAfee Global Support Lab is an extremely useful resource that allows on- demand access to real product environments for demonstrations, trainings and simulated deployment scenarios," said Billy Roberts, manager of Technical Assessment Services at Software Spectrum, Inc. "By leveraging the lab we are able to increase our ability to showcase McAfee solutions by giving demonstrations of the products directly from our client's own desktop and recommend or suggest additional products based on customer requests in real-time."
Key benefits of The Global Support Lab include:
o Demonstrations and Evaluations On Demand -- Online and accessible worldwide, The Global Support Lab enables resellers to easily demonstrate all of McAfee's latest products to customers from any location within a safe lab environment -- without having to maintain an inventory of demonstration hardware and software or to ship it to customer sites. It is easy to access and there is no charge for using the On-Demand services. o Custom Configurations -- The Global Support Lab can also replicate customer environments for pre-deployment testing or unique evaluation requirements. o Increased Revenue Opportunities -- The ability to quickly and easily switch between product demonstrations allows partners to show customers the benefits of other products they may be interested in. Additionally, customer registration and use information is sent to the partner to inform them of a customer's interest in a product, providing sales and up-sell opportunities. o McAfee Training -- Partners can quickly provide hands-on access to the latest McAfee products for new hires and customers, while video tutorials provide simple how-to guides on the capabilities and correct installation of those products.
"The Global Support Lab allows free access to all our proven security solutions," said Barry McPherson, vice president worldwide support and customer service, McAfee, Inc. "The lab provides the opportunity to gain instant hands-on experience with our products in an easy to understand environment."
For more information on the McAfee Global Support Lab, please visit http://mysupport.mcafee.com/ or to become a McAfee SecurityAlliance member, go to http://www.mcafeesecurityalliance.com/.
About McAfee Technical Support
McAfee Technical Support provides proven security through comprehensive technical support programs that secure home users to multinational corporations across the globe. Customers receive unlimited access to McAfee's global support Web site, which features an extensive knowledge base and remediation tools. Additionally, customers can call one of McAfee's highly skilled and certified security specialists, who possess a wealth of knowledge and resources to meet customers' security needs 24 hours a day 7 days a week.
About McAfee, Inc.
McAfee, Inc., headquartered in Santa Clara, California and the global leader in Intrusion Prevention and Security Risk Management, delivers proactive and proven solutions and services that secure systems and networks around the world. With its unmatched security expertise and commitment to innovation, McAfee empowers home users, businesses, the public sector, and service providers with the ability to block attacks, prevent disruptions, and continuously track and improve their security. www.mcafee.com.
NOTE: McAfee and SecurityAlliance are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the United States and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners.
Source: McAfee, Inc.
CONTACT: Lisa Campbell of McAfee, Inc. +1-972-987-2794 lisa_campbell@mcafee.com
Michael Azzano of Red Consultancy +1-415-618-8809 michael.azzano@redconsultancy.com
Web site: http://www.mcafee.com/
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