Mapcom Systems Announces M4® Dispatch Manager, Designed to Enhance Trouble Ticket and Service Order Management for Telecoms |
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MAPCOM Systems, Inc.
7345 Whitepine Rd.
Richmond, VA, 23237
USA
Press release date: May 5, 2006
RICHMOND, Va., May 5 / Mapcom Systems announced today the upcoming release of M4 Dispatch Manager, a software module designed to help telecommunications companies map & manage their customer workforce in conjunction with their use of M4 Solutions Geographical Operations System software.
M4 Dispatch Manager works directly with the everyday mapping and management functions of M4 Solutions and gives trouble tickets and service orders an immediate connection to the maps. Whether created in M4 Solutions or in any other program with which M4 integrates, M4 Dispatch Manager streamlines into one system the management of trouble tickets and service orders from creation to close, creating efficiencies for customer service, dispatch, I&R and engineering.
The resulting paperless workflow saves time and money and increases customer satisfaction through faster, more accurate trouble and service order management.
"Mapcom Systems continues to focus on developing solutions that are open and integrate easily and effectively with other key operations components," said John Granger, president of Mapcom Systems. "M4 Dispatch Manager will enable telecommunications companies to improve their performance and reliability by making even more critical information available across the company as needed."
Some of the functionality included in managing trouble tickets and service orders from creation to close through M4 Dispatch Manager include the ability to distribute trouble tickets and service orders, map service order locations, and track truck locations with GPS.
About Mapcom Systems:
Mapcom Systems is the creator of the M4 Solutions software suite, the first Geographical Operations System (GOS) software for telecommunications companies. M4's totally open-system approach enables its users to link planning and mapping data directly with their existing asset, customer and billing information. Unlike other programs, M4 integrates with every ODBC database and will integrate with any CAD and billing system, creating a seamless repository for plant and customer information. Mapcom Systems also provides consulting services for workflow management, data integration and asset documentation as well as record conversion and project management services. For more information contact the Richmond, VA office at 800.745.MAPS (6277) or visit www.mapcom.com.
Source: Mapcom Systems
CONTACT: Kate Lawton, Director of Marketing of Mapcom Systems, +1-804-743-1860, klawton@mapcom.com
Web site: http://www.mapcom.com/
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