Magenta Technology Enables Innovation in NHS Non-emergency Patient Transportation with Its Dynamic Real-time Scheduling Solution
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Press release date: December 1, 2012
LONDON -- Coperforma (www.coperforma.com), an NHS Innovation and Improvement Framework provider and a long-term partner of Magenta Technology (www.magenta-technology.com), announced the results of their effort on transforming the NHS patient transportation services with application of the dynamic Patient-Centred Scheduling Solution. The solution was implemented and delivered by Magenta Technology 2 years ago and is currently used for managing non-emergency patient transport for 5 NHS hospitals. It proved to be an essential tool in significantly bringing down the costs of patient transportation for the NHS, improving service for patients and managers of these hospitals, and brought considerable benefits for the environment by reducing excess mileage.
The powerful dynamic Patient Centred Scheduling Solution is based on Magenta's MaxOptra scheduling platform (www.magenta-technology.com/solutions/maxoptra_time_scheduling_full_prev.html) successfully used in a variety of industries including own and 3rd party haulier management for 3PL and 4PL providers, real-time scheduling of courier and taxi services and some other areas of logistics. Fully adapted for patient transportation, it is capable of dealing (automatically and manually) with the multi-dimensional complexity of real-time allocation of patient bookings to the available fleet of speciality vehicles - taking into account patients' preferences, types of booked journeys, vehicle specification and customer service levels under contracts with hospitals. The system is capable of managing tens of thousands of patient journeys every day, and (where allowed) enables combining of several patient bookings on one vehicle, saving mileage, time and money. The solution also features an easy-to-use online booking form for hospital staff and comprehensive fleet management facilities.
Combining years of experience and brilliance in business change management with advanced technology, Coperforma found that over the two years of working with Magenta's solution they were able to reduce the transportation costs of NHS hospitals they work with by as much as 29%. Improved customer service levels, on-time journeys and improved efficiency of operation helped Coperforma achieve on average 16 times better patient satisfaction, and increase hospital staff satisfaction by as much as 95%. Improved efficiency in vehicle management, consolidation of patient bookings on one vehicle where possible and effective communication with drivers also contributed to a 40% reduction of carbon emissions across hospitals where patient transportation is managed by Coperforma. Michael Clayton, Managing Director of Coperforma, said, "We have worked with Magenta for three years now and they have become a key technology partner for us. Magenta's MaxOptra dynamic scheduling engine is a core component of the Patient Centred Scheduling System, an innovative software solution that we have developed with Magenta to transform hospital transport for our customers."
Founded in 1999, Magenta Technology is a leading provider of real-time dynamic software scheduling solutions for flagship players of the transportation industry including Avis UK, Gist, Corporate Solution Logistics and Tankers International. Magenta enables them to do more business with the same resources at a lower operational cost. The company provides its customers with competitive advantage and higher margins while enabling them to manage the complexities of an increasingly unpredictable world.
Magenta deliver a combination of complex highly customized real-time dynamic scheduling solutions built to specific business requirements of our customers, and easily implemented off-the-shelf products for 3PL and 4PL providers offered on the Software as a Service model in addition to mobile workforce software utilizing iPhone, Android and Windows mobile devices.
Magenta provide planning solutions for various industries and transportation operations with complex planning needs. Available planning systems include 'Echo', developed primarily for the Taxi and courier industry, and 'Lynx' a planning tool designed to cope with the specific needs of Cash-In transportation. In addition Magenta are able to provide a easy access, low cost planning to the general distribution and transportation industry through the Software-as-a-service solution 'Maxoptra Distribution'.
Coperforma is an award winning company which manages patient transport for hospitals, delivering a modern, more efficient service that keeps patients happy, makes life easier for clinical teams and costs 25% less to run.
We send the right vehicle at the right time, every time, thanks to our sophisticated online booking and automated scheduling software. We also remove the errors and waste in the transport system so the costs and carbon footprint are reduced while the quality of the service improves.
For more information about Coperforma please go to www.coperforma.com
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