Infopia Boosts Merchant Success with Expanded Account Management Team |
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Infopia, Inc.
56 E. Broadway
Salt Lake City, UT, 84111
USA
Press release date: August 14, 2007
New eCommerce Success Center(TM) drives Infopia support and consulting
SALT LAKE CITY, Aug. 14 -- Infopia, the leader in multi- channel, online selling solutions, announced today it has enhanced its merchant support team of dedicated account managers and launched a new eCommerce Success Center that is powered by salesforce.com. The expanded support infrastructure enables Infopia merchants to closely collaborate with industry experts and provides an environment to quickly and easily resolve challenges, as well as harness new growth opportunities related to eCommerce.
Infopia's eCommerce Success Center, built upon salesforce.com's customer relationship management solution, provides increased support quality and efficiency through streamlined communication for merchants and a comprehensive 360-degree view of support issues for Infopia account managers.
Infopia's enhanced account management team provides expert assistance in optimizing eCommerce operations. In addition to product support, training, and issue resolution, account managers now provide consultation to merchants on new marketplaces, shopping comparison feeds, technical issues and best practices for maximizing online selling capabilities.
"Infopia's enhanced support initiatives are a natural extension of what they have done to make customers happy," said Trey Barnett of BE-LUXE, a company specializing in luxury, designer, and couture shoes, handbags, and clothing. "With an account manager who understands my business, Infopia provides me with the expertise and personalized guidance that drives my business on all fronts, including eBay, our website, and comparison shopping engines."
"It's so much more than improved support and training," said Sandy Cottle, owner of Oh My Crafts, an Internet provider of the latest products in scrapbooking and crafts. "It's about people that answer the phone when I call and have the background to answer my questions. From the beginning of our implementation, to the day-to-day running of our business, Infopia's approach to making us successful has been a constant."
About Infopia Inc.
Infopia provides the industry's most complete eCommerce 2.0 platform, enabling businesses to fully execute the online inventory-to-cash cycle as well as to leverage new trends in Web 2.0. Unlike limited point solutions, Infopia integrates a full range of critical success factors, helping companies to optimize product merchandising, manage the shopping experience, and maximize their presence through premier online marketplaces and search engines such as eBay, Amazon, Overstock.com, Shopping.com, Shopzilla, Yahoo! and Google. Together with online selling best-practices, Infopia provides unique and proven value to a wide range of clients, from start-ups to top eBay PowerSellers to multi-billion dollar corporations For more information, visit www.infopia.com.
CONTACT: Renee Maler of Infopia, Public Relations, +1-925-968-9495, renee@philosophyPR.com
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