IQPC Chooses Interactive Softworks' VP as Call Center Summit Conference Chair
Interactive Softworks' exhibit will feature demonstrations of SOA, BPM and dialer systems for contact centers
LEESBURG, Va., Jan. 19 -- The organizers of the upcoming IQPC Call Center Summit have chosen Fred White, vice president of business development at Interactive Softworks, as the conference chairman. White will kick off each day of the event with his opening remarks, moderate all panel discussions and oversee all other presenters during the event. Interactive Softworks, a provider of enterprise software products and services, will demonstrate its suite of contact center technology solutions at the conference.
The Call Center Summit will take place Jan. 22-25 at the Renaissance Atlanta Hotel in Atlanta. The conference will focus on using measurements and technology to drive performance and improve customer experience.
"This summit is a great chance for contact center professionals to really brush up on the current best practices in the industry. We're going to have more than 40 people from various industries sharing some outstanding case studies," said Guy Clayton, group event director at IQPC and coordinator of the Call Center Summit. "Fred is a great fit as our conference chair, too. We're looking forward to the expertise he'll bring to the event."
At the Call Center Summit, contact center professionals will experience how Interactive Server, Metaphor BPM and VoiceNet can work together or separately to serve as the basis for evolving their enterprise strategies from hard-coded, point-to-point connections to an agile system that can provide consolidated agent data when needed without having to jump from system to system.
Interactive Server, an enterprise-class middleware application server suite based on .NET®, was designed to help contact centers develop, deploy, monitor, and integrate mission-critical applications and services on a single, unified platform.
Metaphor BPM is a powerful business process management tool that allows contact center operations and IT personnel to modify business processes, workflows and presentation layers using a logical, graphical interface.
VoiceNet is a unified contact center solution that provides inbound, outbound and blended multi-channel contact center capabilities. VoiceNet integrates with legacy systems, third-party services and customer data systems, and is the only non-proprietary Microsoft .NET contact center architecture available on the market today.
"Virtually every industry is beginning to evolve toward SOA, and our products are ahead of the curve in helping make this evolution easier for our contact center customers," White said. "SOA extensibility lets contact centers integrate existing legacy systems and other IT investments, and significantly reduces implementation time."
About IQPC and Call Center IQ
International Quality & Productivity Center provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up to date with industry trends, technological developments and the regulatory landscape. Call Center IQ, a division of IQPC, is the sponsor of many leading call center conferences and training courses, including Call Center Week, Call Center Summit and the Call Center Excellence Awards.
About Interactive Softworks
Interactive Softworks provides enterprise software products and services for creating and managing complex, business-driven enterprises using service- oriented architectures (SOA), business-process management (BPM) and client- facing communication technologies. The company's headquarters are in Leesburg, Va., with additional North American locations and partner locations in Europe, India and Latin America. Interactive Softworks also produces the Evolving Contact Center podcast, which can be found at http://www.interactivesoftworks.com/
Source: Interactive Softworks
CONTACT:
Robb Duke,
Interactive Softworks,
+1-404-664-3857 cell,
rduke@interactivesoftworks.com
Web site:
http://www.interactivesoftworks.com/
http://www.interactivesoftworks.com/podcasts/WhiteQuotes.mp3
