Grayling Industries 2010 Customer Satisfaction Survey Results
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Grayling Industries, an ILC Dover Company
1008 Branch Dr.
Alpharetta, GA, 30004
Press release date: December 7, 2010
Alpharetta, GA (PRWEB) December 7, 2010 Grayling Industries, a leader in the Industrial Packaging and Environmental Safety Products markets, revealed the results of their annual customer satisfaction survey.
The company surveys its customer base annually to gauge attitudes about the products that they manufacture and the level of service that they provide. This year 36% of the customer base completed the survey. The questionnaire consists of eight questions covering; product quality, product performance, customer service, on-time delivery, industry and product knowledge and pricing. Scoring is based on a 1 to 5 scale; 1 being "Poor" and 5 being "Excellent". Grayling has been conducting these surveys since 1998 and, incredibly, has met or exceeded their goal score of 4, or higher, every year. Like the year before, the score this year set a new record high.
Kurt Ross, the President of Grayling, said, "What is most impressive is that 99.99% of respondents indicated that they would recommend Grayling to others, which is the highest praise that a business can expect".
The total score for 2010 was 4.56, up from 4.52 in 2009. The highest scores awarded were in the areas of customer service and industry knowledge.
Grayling Industries is a North American manufacturer of specialized flexible film products for industrial applications. Markets served are industrial packaging and environmental safety. Primary products are intermediate bulk containers and liners for handling liquid and dry materials and products for contamination control on asbestos abatement projects. Brands include; Guardian(TM) IBC container liners for liquid and dry applications, PaperIBC(TM) containers and Avail(TM) glovebags, Control(TM) chemicals, D-Con(TM) disposable showers and Durapax(TM) disposal Bags.