Four Rivers Software Systems Announces 'FRSoft Listens,' a 24 x 7 x 365 User Group
PITTSBURGH, Oct. 24 // -- Four Rivers Software Systems, Inc., the provider of TMS®, the leading maintenance management software (EAM/CMMS) system for the healthcare industry, announces the availability of the first ever electronic enhancement request application for customers, "FRSoft Listens."
FRSoft Listens provides all TMS users with a Web-based voice, providing the ability to enter application enhancement ideas, as well as view and vote on those of other users. All submittals are available for every user to see while the home page provides a quick reference dashboard presenting the 10 Most Popular Requests and totals for submitted requests, and the number accepted or planned. Each individual user is eligible to enter or vote for 30 requests. Every new enhancement submission entered is one credit as is a vote for any of their fellow users' suggestions.
"It's better than a top 10 list, it's a top 30 list. Since 1995 when we dedicated Four Rivers to healthcare, we've continued to develop the TMS product line based on the input of select users who are on the front line every day," said Henry Wilde, CEO. "Listening to our customers and integrating their insight has propelled our company to the number one position in healthcare CMMS, and the new FRSoft Listens Web site opens up product planning to every user. For added incentive, Four Rivers will make a donation to the initiating hospital's foundation for every enhancement chosen by their peers."
FRSoft Listens adds another powerful tool to the third generation Four Rivers Customer Care Center (CCC). The CCC, introduced in 2002, has been an ever expanding means for TMS users to gain 24 x 7 access to over 150 click-by- click recorded training presentations, eTech alerts, support assistance, product information and downloads, documentation, and a searchable knowledgebase.
"FRSoft Listens is an extension of what makes Four Rivers unique. With 25% of our staff being in-house developers and an even larger percentage in our services team, we're driven to serve our customers through innovation," said Pierre Harrison, Vice President of Sales. "With our offerings utilizing the latest technologies and having the benefit of years of customer designed features, we're able to encourage customers and prospects to raise their expectations of what a CMMS should do, it's a great position."
About Four Rivers Software Systems, Inc.
Four Rivers Software Systems, Inc. (http://www.frsoft.com/) is the leading provider of computerized support services solutions for healthcare clinical engineering and facilities departments. The TMS product family includes TMS Enterprise, TMS OnLine, TMS Locator, TMS WorkGroup, and TMS Mobile.
For more information, contact:
Mike Gross
Manager of Marketing
412-436-2309
mgross@frsoft.com
Source: Four Rivers Software Systems, Inc.
Web site: http://www.frsoft.com/
