FacetCorp Announces FacetPhone Version 4 |
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
FacetCorp
1820 Preston Park Blvd., Suite 1000
Plano, TX, 75093
USA
Press release date: January 18, 2007
NetTAPI(TM) Protocol, IP Phones and Other Major Features Introduced
FacetCorp (Plano, Texas, USA), a leading provider of IP-PBX telephone systems announced a broad series of major feature additions to FacetPhone. With the release of FacetPhone(TM) Version 4, support has been added for the Polycom® SoundPoint® IP phone, the best IP phone value in the industry. Version 4 also takes FacetPhone's leading computer telephone integration technology to a new level with the NetTAPI(TM) protocol. FacetPhone V4 includes a wide array of new features in the areas of voice mail and call recording retrieval, presence management, call reporting, call centers, and administration.
The new NetTAPI protocol is a flexible application programming interface for FacetPhone which allows any customer software application to easily communicate with the phone system. The initial NetTAPI commands allow for application program notification of any user phone activity, to initiate and terminate call recording, and to request the complete call detail record associated with a user's phone call. With FacetPhone's NetTAPI, customers and software providers can automatically put the entire call detail record, including the location of any recordings, in the corporate customer relationship management system. "We have recently implemented the FacetPhone NetTAPI with Infor's FACTS accounting for our Relationship Management accounts and it creates an outstanding value for customers," said Lori Allaman Hanken, President of Pivotal Systems.
FacetPhone V4 provides integrated support for the Polycom SoundPoint IP 501 and IP 301 phones. The Polycom SoundPoint IP 501 IP phone provides users with hands-free intercom capability and predefined FacetPhone feature keys including record, do not disturb and conference buttons. These Polycom SoundPoint IP phones have been completely integrated with FacetPhone such that all functions are available from both the phone and the FacetPhone graphical user interface. And the IP 501 comes with a full duplex speakerphone. The Polycom SoundPoint IP phones may be powered with standard AC power or with Power over Ethernet (PoE). "We have evaluated virtually every IP phone on the market and decided to integrate the Polycom SoundPoint IP phone with FacetPhone because of the extremely high quality and overall price performance of this phone," said Paul Vance, General Manager at FacetCorp.
See the complete press release and other details at facetcorp.com/pr
FacetCorp 1.877.322.3846 info@facetcorp.com
FOR MORE INFORMATION: Marketing Communications FacetCorp (972) 985-9901
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