Endeavour Energy (Formerly Integral Energy) Selects ClickSoftware for Optimized Mobile Workforce Management |
ClickSoftware
35 Corporate Dr., Suite 140
Burlington, MA, 01803
USA
Press release date: November 9, 2011
Enterprise mobility and scheduling solutions to play a strategic role in helping the Australian energy corporation to provide safe, reliable and sustainable customer services
BURLINGTON, Massachusetts -
ClickSoftware Technologies Ltd [http://clicksoftware.com]. (NasdaqGS: CKSW), the leading provider of automated workforce management and optimization solutions [http://www.clicksoftware.com/solutions/index.asp] for the service industry, today announced that Endeavour Energy, the second largest state-owned energy corporation in New South Wales, Australia, has selected its enterprise mobility [http://www.clicksoftware.com/mobility.htm] and optimized Workforce Management [http://www.clicksoftware.com/mobility-solutions-mobile-workforce-management- clickmobile.htm] Platform to play a strategic role in helping Endeavour Energy improve productivity, customer service, visibility of field operations and compliance to Service Level Agreements (SLAs).
Endeavour Energy is responsible for the safe and reliable supply of electricity to 2.1 million people in households and businesses across Sydney's Greater West, Blue Mountains, Southern Highlands, and the Illawarra. The company's mission is to provide safe, reliable, and sustainable customer service and key to this is the performance of their assets and the skilled mobile workforce that maintain them. Following a search for a proven technology provider that had the solutions and experience to enable and optimize this process, Endeavour Energy selected ClickSoftware's ClickMobile and ClickSchedule solutions.
"Improving the productivity of our field workforce and the quality and efficiency of service we offer to customers is a high priority for Endeavour Energy," said Peter Langdon, General Manager Network Operations. "Central to this objective is implementing field force automation to improve the scheduling of work in the field. Endeavour Energy wanted low cost, proven technology that could be scaled up over time to be implemented for the broad diversity of tasks we perform across our network."
"ClickSoftware has been chosen as our preferred supplier for facilitating improvements to our connection-reconnection process. In addition to meeting our key requirements, our decision to use ClickSoftware was based on their proven track record with delivering these services both in Australia and internationally in other utility sectors," he added.
Mr. Langdon said ClickSchedule will be used for the challenging task of scheduling field officers across the many varied tasks they can be dispatched to undertake. "Optimizing the efficient use of field officers is essential in our delivery of an efficient service to our customers.
ClickSchedule and ClickMobile will eliminate all paper administration for managing the daily work schedule for our field officers and will enable more timely communication between our dispatch centre and field staff."
"This new system will allow field officers to be supplied with schedules direct to their mobile devices as well as information on the assets that they will be attending to. The field officers can in turn submit not only pertinent details on the job at hand, but also information on their progress, delivering an important customer service improvement for Endeavour Energy," said Mr. Langdon.
Mr. Langdon said that given the dynamic nature of the field service [http://clicksoftware.com] environment, scheduling will be automatically updated and optimized if a field officer finishes a job either early or late.
"ClickSoftware will help to increase productivity by providing real time visibility of field crews' activities and providing better information by which to make resourcing decisions," concluded Mr. Langdon.
About Endeavour Energy
Endeavour Energy's network serves over 2.1 million people spanning 24,500 square kilometres across Sydney's Greater West, the Illawarra, Blue Mountains and Southern Highlands
With an estimated value of $3.3 billion, this network is made up of over 170 major substations, 315,000 power poles and 28,000 smaller substations bound together by 33,000 kilometres of underground cables and overhead powerlines. Endeavour Energy employs 2,888 people who are located at a corporate head office in Huntingwood in Sydney's West and throughout 17 Field Support Centers.
The ongoing responsibilities of Endeavour Energy are to: - safely deliver a $4.2 billion upgrade of the electricity network by mid 2014 - maintain the poles and w
ires bringing electricity to homes and businesses
- restore power supply after storms
- read electricity meters, repair street lights and keep trees a safe distance from power lines
About ClickSoftware
ClickSoftware is the leading provider of automated workforce management and optimization solutions for every size of service business. Our portfolio of solutions, available on demand and on premise, creates business value through higher levels of productivity, customer satisfaction and operational efficiency. Our patented concept of 'continuous planning and scheduling' incorporates customer demand forecasting [http://www.clicksoftware.com/solutions-service-chain-optimization-demand-forecasting-software.htm], long and short term capacity planning [http://www.clicksoftware.com/solutions-service-chain-optimization-workforce-planning-software.htm] , shift planning [http://www.clicksoftware.com/solutions-service-chain-optimization-shift-scheduling-software.htm] , real-time scheduling, mobility and location-based services, as well as on-going communication with the consumer on the expected arrival time of the service resource.
As the pioneers of the 'W6' concept more than 20 years ago, we have perfected solutions for solving a wide variety of problems on Who does What, for Whom, with What, Where and When. The combination of proven technology with educational services helps businesses find the right balance between reducing costs, increasing customer satisfaction, employee preferences and industry regulations/legislation. ClickSoftware's solutions manage hundreds of thousands of resources in service businesses across a variety of industries and geographies. Our flexible deployment approach, breadth and depth of solutions and strong partnerships with leading CRM/ERP vendors and system integrators makes us the number one choice to deliver superb business performance to any organization. The Company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com or follow us on Twitter [https://twitter.com/#!/clicksoftware], the content of which is not part of this press release.
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