Davis-Standard After-Sale Services Focus on Customer Success
(Archive News Story - Products mentioned in this Archive News Story may or may not be available from the manufacturer.)
Davis-Standard, Killion Specialty Systems
1 Extrusion Dr.
Pawcatuck, CT, 06379
Press release date: September 22, 2011
(Pawcatuck, Conn.) - Davis-Standard, LLC is known for quality equipment and exceptional service. Our goal in the aftermarket department is to help customers achieve the greatest return on their investments. We want to keep your equipment productive and profitable for as long as possible. That is why Davis-Standard's Extrusion Systems and Converting Systems Groups are proud to offer one of the most complete menus of aftermarket services in the industry. Each aims to provide customers with cost-effective options for increasing productivity, reducing waste, improving product quality and adding new capabilities. This includes equipment upgrades, replacement parts, field service, custom engineering, research and technical capabilities, and a 24-7 hotline for service seven days a week. Following is a summary of our services.
o Equipment Upgrades
Upgrades are available for all Davis-Standard, LLC equipment brands, including equipment from other vendors. The Extrusion Systems Group offers modernization packages that include feedscrew rebuilding and replacement, gearcase retrofits, process control upgrades, L/D conversions, extruder upgrades, air-to-water conversion packages, system overhauls and custom engineering. Both Extrusion Systems and Converting Systems provide replacements/upgrades for old or obsolete controls and drive systems, new equipment to improve productivity, and custom and confidential modifications for new process and product requirements.
o Replacement Parts
Davis-Standard offers timely spare parts replacement at competitive prices. Both Extrusion and Converting Systems offer replacement parts backed by a warranty as well as a 24-hour, seven day a week emergency breakdown service. The company maintains an in-stock program for key extruder components including barrels, panels, heaters, bearings and gears for immediate delivery. In-stock parts can be shipped within one day. As an added convenience for frequently ordered parts, major credit cards are accepted for telephone, fax and e-mail orders. Converting Systems offers replacement parts for the Black Clawson Converting Machinery, Egan and ER-WE-PA product lines as well as SANO blown film equipment.
o Field Service
Extrusion and converting customers can take advantage of around-the-clock emergency breakdown service and troubleshooting. This includes preventative maintenance programs, machine audits and evaluation, operator and maintenance training, equipment installation and relocation. Installation packages include installation engineering, field labor, system assembly and start-up assistance. Equipment relocation packages are also available.
o Custom Engineering
Custom engineering services identify equipment and process related issues that impede productivity and product quality. On the extrusion side this includes custom extruder and equipment options for pipe, profile and tubing, laboratory, wire and cable, sheet and foam, reclaim and elastomer processes. On the converting side this includes customization for winding and slitting, coating, extrusion, pelletizing and systems integration.
o Research and Technical Centers
Extrusion and converting customers can test new processes, develop new materials and produce material for field testing and market introductions on a pilot or laboratory line. Davis-Standard has R&D and pilot facilities in Fulton, New York; Bridgewater, New Jersey; and Pawcatuck, Connecticut. Competitive facility rates are supported by a staff of experienced engineers and equipment operators. Processes supported by these facilities include liquid coating, extrusion coating/laminating, blown/cast film, underwater/water ring pelletizing and compounding, sheet, wire and cable, pipe, profile and tubing, foam extrusion, cast film, blown film, reclaim and elastomer processes.
o 24/7 Customer Service
Service technicians are available 24 hours a day, seven days a week to handle parts inquiries and emergency service needs. Following is contact information for both Extrusion Systems and Converting Systems.
o 24/7 Service Numbers: Tel: (800) 480-8105 or Fax: (860) 599-1706
o Replacement Parts: (860) 599-6704 or email@example.com
o Screws & Barrels: (860) 599-6293 or firstname.lastname@example.org
o Gearboxes: (860) 599-6230 or email@example.com
o Equipment Upgrades: (860) 599-6230 or firstname.lastname@example.org
o Service: (860) 599-6132 or email@example.com
o DS Brookes Products: 44 (0) 1384 471930 or firstname.lastname@example.org
o 24/7 Service Numbers (including spare parts and emergency breakdown service): (800) 338-3660 (In North America) or (315) 598-7121 (outside North America)
o Black Clawson Converting Machinery Products: (315) 598-7121 or email@example.com
o Egan/Davis-Standard Products: (908) 722-6000 or firstname.lastname@example.org
o ER-WE-PA GmbH Products: 49-211-2404-0 or email@example.com
#1 Extrusion Drive
Pawcatuck, CT 06379
46 North First Street
Fulton, NY 13069