Danka Enhances Digital Imaging Services with Astea's Mobile Workforce Solution
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Now Using Astea's FieldCentrix Solution to Boost Customer Service Levels While Improving Field Technician Productivity
HORSHAM, Pa., Sept. 19 - Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management solutions announces that Danka Business Systems PLC (NASDAQ:DANKY), one of the largest independent providers of enterprise imaging systems and services, has recently completed the national deployment of Astea's FieldCentrix Mobility solution to support its' growing customer base.
Danka, based in St. Petersburg, Fla., recently launched Danka ESP, its version of Astea's solution to support more than 1,000 field technicians. Danka's extended customer-care team are taking advantage of Astea's unique ability to integrate all aspects of remote field activity with core enterprise support applications, cutting service costs, streamlining technician workflow and improving service levels.
Astea supports several of the world's largest manufacturers' service organizations, including many like Danka, whose customers have specific and varied expectations for service and uptime.
Danka has been able to eliminate the manual and redundant activities that field technicians typically performed daily, from updating customer activity to recording and tracking inventory in real-time. By leveraging Astea's deep service industry knowledge and applying the software's built-in best practices, Danka is now able to more efficiently coordinate and deliver a range of services and boost customer satisfaction.
"Achieving the highest levels of customer satisfaction is the goal of the Danka service organization," said Michael Calcinari, Vice President of Service Planning and Support for Danka. "Astea is helping Danka achieve this goal by giving our field technical personnel real time information so that each interaction is effective - and does this at a low operational cost."
The Danka team evaluated several field service solutions, and selected Astea for three key reasons:
o its enterprise-class mobile capabilities
o its flexible, robust platform
o its ease of implementation across large organizations, for team members
with varying levels of technical expertise
Astea's customers maximize the value of their service operations; with a real-time, 360-degree view of customer information, companies like Danka can deliver the most complete customer service efficiently.
Astea helps companies worldwide achieve the highest levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every touch point. The company can be reached at 215-682-2500.
About Danka
Danka (NASDAQ:DANKY) delivers value to clients by using its expert technical and professional services to implement effective document information solutions. As one of the largest independent providers of enterprise imaging systems and services, the Company enables choice, convenience, and continuity. Danka's vision is to empower customers to benefit fully from the convergence of image and document technologies in a connected environment. This approach will strengthen the Company's client relationships and expand its strategic value. For more information, visit Danka at www.danka.com.
About Astea International
Astea International (NASDAQ:ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry's leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.
www.astea.com.
Service Smart. Enterprise Proven.
Source: Astea International Inc.
CONTACT: Debbie Geiger, Vice President of Marketing, Astea International Inc., +1-215-682-2500, dgeiger@astea.com
Web site: http://www.astea.com/
http://www.danka.com/
