Convergys Implements Relationship Management Solution for Another Large U.S. Wireless Operator |
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Convergys Corporation
201 East Fourth Street
Cincinnati,, OH, 45202
USA
Press release date: March 4, 2008
(Cincinnati; March 4, 2008) - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that another large U.S. wireless operator with millions of subscribers has gone live with a Convergys Relationship Management Solution that enables centralized policy creation and management as well as automated, real time, and proactive policy enforcement across all channels.
The solution, called the Convergys Dynamic Decisioning Solution, equips the wireless operator with the specialized intelligence needed to automatically evaluate customer events against policies and execute appropriate save actions in real-time. This knowledge can significantly increase customer retention rates. Under terms of a three-year contract, Convergys provided all implementation and configuration of the solution.
"Effectively handling a customer interaction is no longer good enough," said Jim Boyce, Convergys Business Unit President. "With increased pressure on wireless operators to compete, a superior service experience that creates loyalty with customers is needed and delivered through our relationship management solutions."
This is the second recent announcement of a large U.S. wireless operator deploying a Convergys relationship management solution.
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
Contacts
Business and Financial Media - John Pratt +1 513 723 3333 or john.pratt@convergys.com
Trade Media - Jeff Hazel +1 513 723 7153 or jeff.hazel@convergys.com
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