Bezeq Selects ClickSoftware for Optimized Scheduling Operations
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ClickSoftware Technologies Ltd
35 Corporate Dr.
Burlington, MS, 01803
Press release date: August 16, 2006
Israel's National Telecommunications Provider Optimizes Private Sector Services
BURLINGTON, Massachusetts, August 16// --ClickSoftware Technologies Ltd. (NasdaqSC: CKSW), a leading provider of workforce and service optimization solutions, today announced a new licensing and service agreement with Bezeq, Israel's national telecommunications provider.
Bezeq has purchased ClickSoftware's ClickSchedule and ClickAnalyze solutions to optimize the scheduling operations of several hundred technicians responsible for residential break/fix, installation and maintenance work nationwide. The solution will help the telco move to a more efficient dispatching model and expand their operations.
"Our current decentralized processes give us limited visibility into what is going on in the field, which makes it difficult to get the best engineer to the job 100 percent of the time" said Zvika Nave, Senior Program Manager at Bezeq. "The ClickSchedule application will enable us to handle dispatching centrally, giving us more control over what goes on in the field. The solution also enables the automation of some of our processes, resulting in even greater efficiencies which will support our plans to expand our range of service offerings and handle the growing demand for work with our existing field force."
"We are extremely proud to be selected as the workforce management solution for Israel's national telecommunications company," said Hannan Carmeli, Chief Operating Officer at ClickSoftware. "Our longtime leadership in the telecommunications industry in other areas of the world, including North America, Europe, Australia, China and India has translated into success in Israel, as well."
ClickSoftware is the leading provider of workforce and service optimization solutions that maximize workforce productivity and customer satisfaction while minimizing operations costs. ClickSoftware's ServiceOptimization Suite provides an integrated, intelligent solution for automatic, efficient, and effective decisions over the entire service decision-making chain. It includes reliable customer demand and workload forecasting, strategic and tactical capacity planning, optimized shift planning, daily service scheduling, troubleshooting and repair support, wireless workforce management, and business analytics, connecting all organizational levels and functions. The company is headquartered in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific.
For more information about ClickSoftware, please call +1(781)-272-5903 or +1(888)-438-3308, or visit www.clicksoftware.com.
Bezeq is Israel's national telecommunications provider. Established in 1984, the company has led Israel into the new era of communications, based on the most advanced technologies and services. Bezeq and its subsidiaries offer the full range of telecommunication services including domestic, international and cellular phone services; Internet, ADSL, and other data communications; leased lines, and corporate networks.
For more information on Bezeq, please visit www.bezeq.co.il
Contacts: Joanna Larivee ClickSoftware, Inc. +1-781-272-5903 x2235 Joanna.firstname.lastname@example.org
Joanna Larivee, ClickSoftware, Inc. +1-781-272-5903 x2235, Joanna.email@example.com