Alemite Programs Aimed at Saving Time and Energy for Customers |
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Alemite LLC
1057 521 Corporate Center Drive, Suite 100
Fort Mill, SC, 29715
USA
Press release date: December 20, 2005
FORT MILL, S.C. - In an effort to give its customers greater control of account and ordering processes, Alemite recently made significant upgrades to its B2B website. It also introduced a Same Day Shipping (SDS) program, which facilitates shipping products on the same day the customer places an order.
"Alemite is working hard to make things easier and more efficient for its customers," said Jill Piccolo, customer service manager at Alemite. "We want our customers to know that we appreciate them, we hear them and we are responding with these programs according to their feedback."
Alemite's new B2B site features enhanced automation, functionality and architecture, and it is available to any distributor. The site improves transaction efficiency and accuracy by providing real-time access to ordering, product tracking, product availability, pricing, lead times and reports.
"Customers will find the new B2B site to be a quick and user-friendly method of placing orders, tracking shipments and viewing order history reports," said Piccolo.
To access the B2B site, go to www.alemite.com and click on Alemite B2B. To obtain a login ID and password, call customer service at 1-800-822-4579.
Other customer service enhancements include the Same Day Shipping program. U.S.-based manufacturing allows Alemite to respond to ship customer orders quickly. Same Day Shipping is available for some of Alemite's most popular items, including certain model grease guns, meters and reels. To qualify, customers must place their order by noon Eastern time. Orders received after noon will ship the following day. The maximum order level for each part number is five pieces, and the limit is one SDS order per customer per day. Orders can be submitted by fax, e-mail or phone, but customers must indicate SDS at the time of placing the order.
Alemite was established in 1918 and is a leading worldwide provider of lubrication and fluid handling systems and equipment, including pumps, reels, grease fittings, grease guns, automatic lubrication systems and related accessories. Headquartered in Fort Mill, S.C., Alemite sells worldwide through a direct sales force and network of distributors. The company's ongoing goal is to serve customer needs by providing high quality products that have high value and utility, with excellent service and support, while maintaining the highest level of integrity.
Trained Alemite employees are available to give free system evaluations to anyone interested. The number to call is 1-800-822-4579, ext. 6203. For more information about Alemite - or to place an order - contact Alemite Corporation in the U.S. and Canada at 1-866-4-Alemite (1-866-425-3648) or fax to 1-800-648-3917. Information is also available on Alemite's website, www.alemite.com.
Contact: Timothy Long, Alemite Corporation 803-802-0001, ext. 6259 timothy.long@alemite.com
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