AWD Connects Email Capture and BPM
Out-of-the-box capability expedites new-process initiation, improving customer service
KANSAS CITY, Mo. - With AWD, the industry-leading business process management (BPM) solution from DST Technologies, companies can now automatically capture incoming email and initiate processing without custom code.
Unlike alternative BPM solutions, AWD delivers out-of-the-box integration for inbound email. AWD can identify email by subject, parse data from within the message, determine the work required, prioritize and route it to a person for processing. The email message itself is stored as an attachment to the process, supporting retention and audit requirements while enabling companies to purge their email systems periodically.
"We built this capability into the AWD platform itself so that our clients don't have to," said Lisa Williams, senior director of product management for DST Technologies. "Delivering pre-built solutions allows customers to achieve results quickly and with less risk to the business."
AWD orchestrates people, process and content to work in harmony. The solution is designed to lower risk and deliver seamless, high-quality customer service. With more than 20 years of experience in providing innovative process solutions, AWD is a business-friendly application that provides work allocation, operational transparency and risk control.
Used by companies in the banking, insurance, communications and utilities sectors, AWD currently supports approximately 200,000 licensed users in 12 countries.
About DST Technologies
DST Technologies, Inc. is a wholly owned subsidiary of DST Systems, Inc. Through sophisticated information processing and computer software services and products, DST Technologies helps clients improve productivity, increase efficiencies and provide higher levels of customer service. For clients across the globe representing a variety of industries, including mutual funds, brokerage, healthcare, insurance, and video/broadband, AWD has helped reduce the cost of operations while increasing the speed and accuracy of business processing and customer service through business process management technology. For more information about AWD, visit www.dsttechnologies.com.
Contact Information:
Jill Patton
DST Media Relations
816.843.9087
jdpatton@dstsystems.com
SOURCE DST Technologies, Inc.
Web Site: www.dsttechnologies.com
