ASTM International Manual promotes total quality management.September 30, 2009 -
Manual 22, Business Performance Excellence Through Total Quality Management, second edition is available in electronic or hard copy. Nine chapters, focused on roles, planning, reporting, partnerships, control, and compliance, provide practical guidelines to ensure optimal business performance through total quality management. Specifically, guidelines cover leadership commitment; team management; customer, workforce, and market focus; process management; and measurement analysis.
New Edition of ASTM International Manual on Quality Management Now Available |
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ASTM International
100 Barr Harbor Dr., Box C700
West Conshohocken, PA, 19428-2959
USA
Press release date: September 28, 2009
W. CONSHOHOCKEN, Pa., Sept. 28, 2009-A new edition of Manual 22, Business Performance Excellence Through Total Quality Management, is now available from ASTM International.
The latest edition of Manual 22 provides a set of practical guidelines to assure excellence in business performance through total quality management. These guidelines cover: leadership commitment; team management; customer, workforce and market focus; process management; and measurement analysis.
Manual 22's nine comprehensive chapters focus on: management's role; strategic planning; continuous improvement; quality systems; quality reporting; supplier partnerships and control; statistical quality control, six-sigma and lean manufacturing; quality manual guidelines for ISO 9001; and compliance with Public Law 101-592.
Manual 22, Business Performance Excellence Through Total Quality Management, 2nd Edition, is available in electronic or hardy copy for $73 (72 pages, soft cover, 8.5" x 11"; ISBN: 978-0-8031-7005-6; stock # MNL22-2ND; E-book ISBN: 978-0-8031-8398-8, E-book stock #: MNL22-2ND-EB).
Contact ASTM Customer Service (phone: 610-832-9585; fax: 610-832-9555; service@astm.org) or visit www.astm.org.
Contact: Marsha Firman, ASTM International 100 Barr Harbor Drive, W. Conshohocken, PA 19428 610-832-9612; mfirman@astm.org, www.astm.org
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