Seminar offers solutions for superior customer service.
Press Release Summary:
Scheduled for Oct 19-22, AEM's 2008 Product Support Seminar features theme of "Teaming Up to Serve" and is designed for off-road equipment manufacturing professionals with parts, service, and training responsibilities. Sessions will feature speakers from business, industry, and consumer sectors as well as case studies, panel discussions, and networking exchanges. During optional community service project, attendees can volunteer to help rebuild homes devastated by Hurricane Katrina.
Original Press Release:
AEM Product Support Seminar Provides Solutions for Delivering Superior Customer Service
New optional community-service segment helps New Orleans' rebuild efforts
"Teaming Up to Serve" is the theme of the 2008 product support seminar offered by the Association of Equipment Manufacturers (AEM). The event will be held October 19-22, 2008 at the Astor Crowne Plaza in New Orleans, Louisiana.
This annual AEM seminar is designed for off-road equipment manufacturing industry professionals with parts, service and training responsibilities. Sessions feature speakers from business, industry and consumer sectors as well as case studies, panel discussions and networking exchanges.
New for the 2008 event is an optional community service project immediately following the seminar and based on the host city location - attendees can volunteer for a one-to-four-day stint helping rebuild homes in the St. Bernard Parish area devastated by Hurricane Katrina.
"This AEM seminar has long had the nickname of the 'great exchange' because of its exchange of ideas and benchmarking. The seminar planning committee decided attendees could not only 'get' information and insights but also 'give back' with what we're calling the 'great assist," noted AEM's Heide Kraus.
Two special seminar guests will relay life-altering stories that illustrate the philosophy of teamwork, training and determination. Keni Thomas was a member of the Army Ranger company whose ill-fated 1993 mission to Somalia was the subject of the book and movie "Blackhawk Down." Eric Bailey grew up with a severe bone disease and inadequate medical care in the gang-infested south central Los Angeles area, but turned his love of basketball into playing professionally for Australia's National Basketball League.
Other topics at the 2008 AEM product support seminar include:
o Bio fuels' opportunities and challenges
o Man-machine interface - technology boosts productivity
o Bundling service offerings to promote customized long-term customer care
o Working wireless - tools or toys?
o Effective decision making through dealer councils
o Warranties of the future
o Product improvement campaigns - turning problems into positive customer experiences
o Service is king - customer panel
o Call centers - what you need to know now
o Skilled labor shortages - a growing concern
o Inside the training process - with corporate case studies on teaching for keeps and into the future with webcasts, podcasts and more
AEM's educational programming offers CEU - Continuing Education Credits to provide extra value to attendees. Complete seminar details and registration information are posted online in the "education" section of the AEM website - www.aem.org.
