With a service network spanning more countries than any other manufacturer of analytical X-ray equipment, PANalytical is able to provide unrivalled levels of customer support. An extensive program of courses for its engineers lies at the heart of the company's expertise in this area. Edwin Kloese, Customer Support Manager Supply Center Almelo, commented:
"PANalytical has over three hundred service personnel. Last year alone, more than half of this number attended one of our courses, and we expect similar figures again this year. With so many professionally trained, highly skilled PANalytical service engineers worldwide, we are able to provide our customers with a unique global network of service and support: wherever you are, there's a PANalytical expert nearby."
Courses are held at PANalytical's newly refurbished training facilities at the company's headquarters in Almelo. Facilities include a course classroom, two theory rooms and a technical laboratory with around 15 PANalytical instruments, ensuring that engineers get a maximum amount of hands-on training during their programmes. As the Almelo HQ also houses PANalytical's manufacturing centre all participants have the opportunity to take an extensive factory tour as part of their course. The insight into how instruments are assembled that this provides is very helpful in understanding service procedures.
PANalytical courses utilize Performance-Based Equipment Training (PBET) methods. Mr. Kloese explained: "PBET objectives are derived from the analysis of real world performance needs. Course content is then built around delivering these objectives. There is skill testing along the way and an emphasis on hands-on practice, to ensure that engineers achieve high levels of expertise by the end of each course."
Lasting one or two weeks, courses focus on instrument maintenance, repairs, calibration and routine operation. Subjects include all PANalytical instruments - from Axios to Venus 200; specific XRD and XRF applications; sample preparation; the principles of efficient troubleshooting and more.
About PANalytical PANalytical is the world's leading supplier of analytical instrumentation and software for X-ray diffraction (XRD) and X-ray fluorescence spectrometry (XRF), with more than half a century of experience. The materials characterization equipment is used for scientific research and development, for industrial process control applications and for semiconductor metrology.
PANalytical, founded in 1948 as part of Philips, employs around 900 people worldwide. Its headquarters are in Almelo, the Netherlands. Fully equipped application laboratories are established in Japan, China, the USA, and the Netherlands. PANalytical's research activities are based in Almelo (NL) and on the campus of the University of Sussex in Brighton (UK). Supply and competence centers are located on two sites in the Netherlands: Almelo (development and production of X-ray instruments) and Eindhoven (development and production of X-ray tubes). A sales and service network in more than 60 countries ensures unrivalled levels of customer support.
The company is certified in accordance with ISO 9001:2000 and ISO 14001.
The product portfolio includes a broad range of XRD and XRF systems and software widely used for the analysis and materials characterization of products such as cement, metals and steel, nanomaterials, plastics, polymers and petrochemicals, industrial minerals, glass, catalysts, semiconductors, thin films and advanced materials, pharmaceutical solids, recycled materials and environmental samples.
Visit our website at www.panalytical.com for more information about our activities.
PANalytical is part of Spectris plc, the precision instrumentation and controls company.
For press information, please contact Richard Kent Kapler Communications Knowledge Centre, Wyboston Lakes, Wyboston, Bedfordshire MK44 3BY UK T: +44 (0) 1480 479280; F: +44 (0) 1480 470343 richard@kapleronline.com
For more press and product information: PANalytical, Branding and Communications Dept. T: +31 (0) 546 534444; F: +31 (0) 546 534592 amec.info@panalytical.com
Company Information: Name: PANalytical, Inc. Address: 117 Flanders Rd. City: Westborough State: MA ZIP: 01581 Country: USA Phone: 800-892-7174 FAX: 508-647-1115 http://www.panalytical.com
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