Thermo Fisher Scientific Introduces New Service Model for Lab Extruders, Mixers and Rheometers as Well as Viscometers
Service modules can be individually booked, now, to best meet customer needs
Karlsruhe, Germany, (29. May 2008) - Thermo Fisher Scientific Inc., the world leader in serving science, introduced a new service concept for its lab extruders, mixers and rheometers as well as viscometers: Customers now can tailor a service package from various modules to best meet their needs.
"We are committed to providing services that meet individual requirements due to the nature of our customers' business or applications. Pre-set support plans cannot accomplish this attitude! ", says Markus Schreyer, vice president and general manager of Thermo Fisher Scientific's material characterization business unit. "Our customer-centered service modules cover all services that are needed for our rheometers, viscometers, lab extruders or mixers, including installation, inspection, validation, repairs, maintenance, and training. Our 'All-you-need service system' enables customers to select the modules that are relevant or necessary for them. "
The modules in detail:
o Installation - on-site installation, operating instruction, unit optimization for production process o Training - basic and advanced training o Warranty Extension - original warranty extended for an additional year o Maintenance & Calibration - equipment validation and service o Repair & Inspection - equipment inspection or repair by certified engineers o Travel & Expenses - flat rate for on-site maintenance o Emergency Response - enhanced, on-site repairs and minimized downtimes
The modules can be added at time of equipment purchase, during warranty, or anytime after. More details on the new service concept is provided at www.thermo.com/MC_SERVICE.
Thermo Fisher Scientific successfully supports a wide range of industries with its comprehensive Thermo Scientific Material Characterization solutions. Material Characterization products analyze and measure viscosity, elasticity, processability and temperature-related mechanical changes of plastics, food, cosmetics, pharmaceuticals and coatings, plus a wide variety of liquids or solids.
Thermo Scientific is part of Thermo Fisher Scientific, the world leader in serving science.
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, enabling our customers to make the world healthier, cleaner and safer. With annual revenues of $10 billion, we have more than 30,000 employees and serve over 350,000 customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as environmental and industrial process control settings. Serving customers through two premier brands, Thermo Scientific and Fisher Scientific, we help solve analytical challenges from routine testing to complex research and discovery. Thermo Scientific offers customers a complete range of high-end analytical instruments as well as laboratory equipment, software, services, consumables and reagents to enable integrated laboratory workflow solutions. Fisher Scientific provides a complete portfolio of laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety and education. Together, we offer the most convenient purchasing options to customers and continuously advance our technologies to accelerate the pace of scientific discovery, enhance value for customers and fuel growth for shareholders and employees alike.
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