Advanced integration capabilities enable telecommunications providers to significantly enhance customer support and streamline network systems management
RICHMOND, Va., and RICHARDSON, Texas, Feb. 28 - In a move designed to enable telecommunications providers to significantly enhance their ability to prevent and respond to network disruptions, Mapcom Systems and Centina Systems announced today the integration of their respective software solution suites and the signing of a joint marketing agreement. Mapcom Systems, based in Richmond, Virginia, is the developer of the M4® Geographical Operations System; and Centina Systems, headquartered in Richardson, Texas, is the developer of the NetOmnia(TM) Customer-Centric Service Assurance System.
The integration of the Mapcom and Centina software applications provides their joint customers with extraordinary capabilities for monitoring, managing and measuring their networks from within the same geographically-based operations platform that enables visualization and management of their overall serving area, including physical assets, employees and customers.
"The level of integration achieved between Mapcom and Centina represents an important breakthrough for telecommunications providers who wish to manage their operations on an end-to-end, fully visualized basis," said John Granger, CEO of Mapcom Systems. "This basically brings the power of a carrier-class network operations tool and extends it in an easy-to-use, map-based format to employees responsible for customer care from across many different departments within a telecommunications operation."
One of the most important benefits the integration of M4® and NetOmnia(TM) provides is the ability to aggregate element management systems from various vendors deployed within a telecommunications network and enable overarching common-point-of-failure analysis. With the ability to remotely "see" the various network components in correct geographic space on the system map, even front line customer service representatives can readily determine which customers are affected by network disruptions.
"Waiting for customers to report service problems is too risky for service providers today," explains Anand Gonuguntla, CEO of Centina Systems. "With IPTV convergence, managing service levels is the key to soliciting and retaining customers. Integrating billing, inventory and network monitoring systems can provide significantly faster resolution of network issues, which is what customers demand. This is the key to proactively resolving issues and gaining customer loyalty, and this is what the integration of M4® and NetOmnia(TM) brings to our joint customers."
About Mapcom Systems
Mapcom Systems is the developer of M4® Solutions - a map-based Geographical Operations System (GOS) software suite that allows telecommunications providers to enhance their information flow by displaying data in a geographic view. The open-system approach enables users to integrate and correlate data from existing billing, accounting, GPS tracking and network monitoring applications with a geographically-correct land base map of all network elements in M4®. Since 1971, Mapcom has developed one of the strongest reputations in the industry working with independents, cooperatives, fiber communities, and campus telecommunications providers of all sizes across North America and the Caribbean.
For more information, visit the Mapcom website at http://www.mapcom.com/.
About Centina Systems, Inc.
Centina Systems, Inc., based in Richardson, TX is a provider of carrier-class customer-centric service assurance system. Centina Systems' NetOmnia(TM) is a 100% web based system specifically designed to dramatically reduce the cost and time of integrating any device, regardless of protocol. With NetOmnia(TM), service providers can prioritize problem resolution based on business objectives reducing downtime and significantly improving their operational efficiency. Furthermore, NetOmnia(TM) enables transparency in customer support, reducing unnecessary support calls and improving customer satisfaction.
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