Siebel CRM Enables Business-Transforming Success for Bayer Healthcare, Club Car, Alberta Health, and Export Development Canada
REDWOOD SHORES, Calif., Oct. 4 -- Oracle today announced strong global customer momentum for Siebel CRM 8. With over 41 percent of the current Siebel CRM install base downloading Siebel CRM 8 since January 2007, leading organizations anticipate increased revenue and performance through the adoption of Siebel 8. Siebel 8 enables customer- driven business transformation with real-time insight at the moment of customer interaction, while helping to accelerate revenue growth through better-informed decisions. Customers leveraging Siebel 8 include: Bayer Healthcare, Club Car (a division of Ingersoll Rand), Alberta Health, Export Development Canada, Intuit, Deutsche Krankenversicherung (DKV) and La Commission de la sante et de la securite du travail (CSST) Canada. In addition, many current Siebel CRM customers are actively upgrading to Siebel 8, including: Horizon Blue Cross Blue Shield of New Jersey, The Motorists Insurance Group and Australian Financial Group (AFG).
Bayer Healthcare
With more than 50,000 employees and sales exceeding 11.7 billion Euros in 2006, Bayer Healthcare is the leading innovator and manufacturer of products that improve human and animal health worldwide. Bayer Healthcare implemented and deployed Siebel 8 within six months. The company has reported significant time-savings and expects to dramatically reduce training time, and help desk calls, with the new task-based user interface. Six different business units within Bayer Healthcare are using Oracle's Siebel Release 8, including: Primary Care, Women's Health, Specialty Therapeutics, Diagnostic Imaging, Oncology, and Hematology.
"Siebel CRM has been the CRM of choice for Bayer Healthcare since 2001," said Alexei Marcilio, CRM Manager at Bayer Healthcare. "Having achieved great success with Siebel 6, it was a natural progression to move to the latest offering. Our upgrade and implementation project has been a huge success. We are extremely impressed with the improved performance in Siebel 8 and look forward to future gains in Oracle's CRM solutions."
Club Car
Club Car, a division of Ingersoll Rand, produces more than 40 industry- leading models of golf, utility, and transportation vehicles with state-of- the-art engineering. The company's relationship with customers is paramount and includes a worldwide distribution network of more than 600 distributor, dealer, and factory branch locations. Club Car has been utilizing Oracle's Siebel CRM since 2001 and the OracleŽ Business Intelligence Suite Enterprise Edition since 2006. Earlier this year, they began the upgrade project from Siebel 6.3 to Siebel 8. In addition, Club Car is moving distributors from eChannel to Siebel Partner Portal 8, as well as developing Opportunity Deal Analysis (ODA) functionality with Siebel CRM by leveraging Siebel tools.
"As a company that prides itself in innovation, Club Car, a division of Ingersoll Rand, is very pleased with Siebel 8 release, particularly its focus on empowering users and enabling business responsiveness," said Tracy Vance, vice president of IT at Club Car. "We think this release will give us a very high level of user adoption, without an extreme degree of training."
Export Development Canada
Export Development Canada (EDC) provides financing and risk management services to Canadian exporters and investors for transactions in up to 200 markets worldwide. In 2005 EDC's services and deal structuring capabilities helped to facilitate $66 billion in transactions for nearly 7,000 Canadian companies. EDC recently moved forward with a two-year Siebel 8 integration project after reviewing the new functionalities and realizing the benefits for their customers. Specifically, EDC was impressed with the Haley-Rules engine integration for implementing changing business needs, the task-based user interface allowing process standardization.
"Oracle's Siebel Release 8 delivers an impressive array of usability and performance improvements for Export Development Canada," said Mike Neals, Vice President of Marketing, Export Development Canada. "With Siebel 8, we can now make business changes quickly and confidently, while realizing our ultimate goal of better serving our customers and their needs. This release is a must-buy or upgrade release for any organization looking to leverage their process standardizations and customer data."
About Oracle
Oracle (NASDAQ:ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit our Web site at http://www.oracle.com/.
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