Tekelec
Calabasas, CA 91302 1921
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Workforce Management System promotes agent empowerment.
Along with time-off management and schedule preference capabilities, TotalViewÃ-® v3.9 offers skill block scheduling features to manage multichannel contact types and back office work. Software ensures everyone is aware of tasks at hand and enables users to see and manage resources allocated for each contact type. Up to 20 scheduled activities can be added to daily work rules, and forecasts...
Read More »NEC do Brasil and Tekelec Collaborate in Latin America
Relationship Will Bring Tekelec's Leading Switching Solutions to Latin America MORRISVILLE, N.C.-- Tekelec (NASDAQ: TKLC), a leading developer of high-performance network applications for next-generation fixed, mobile and packet networks, today announced that it has extended its relationship with NEC do Brasil in Latin America to incorporate next-generation network switching solutions, including...
Read More »Workforce Management System promotes agent empowerment.
Along with time-off management and schedule preference capabilities, TotalViewÃ-® v3.9 offers skill block scheduling features to manage multichannel contact types and back office work. Software ensures everyone is aware of tasks at hand and enables users to see and manage resources allocated for each contact type. Up to 20 scheduled activities can be added to daily work rules, and forecasts...
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