In Crucial Conversations, a team of corporate consultants offers winning strategies for how to stay calm, collected and compelling when communicating with anyone — even under high-pressure conditions.

Paperback, 256pp

The McGraw-Hill Cos., June 2002

ISBN-13: ISBN-13: 9780071401944

Barnes & Noble online price: $12.20

Get This Book Now

SYNOPSIS

FROM THE PUBLISHER
Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life’s most difficult and important conversations, say what’s on your mind and achieve the positive resolutions you want. You’ll learn how to:

• Prepare for high-impact situations with a six-minute mastery technique;
• Make it safe to talk about almost anything;
• Be persuasive, not abrasive;
• Keep listening when others blow up or clam up; and
• Turn crucial conversations into the action and results you want.

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness and your future. With the skills you learn in this book, you’ll never have to worry about the outcome of a crucial conversation again.